MyMediScribe Privacy Policy

Effective Date: September 16, 2024

At MyMediScribe (“MyMediScribe,” “we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at https://www.mymediscribe.com (the “Website”), use our software platform (the “Platform”), or otherwise engage with us.

1. Who This Policy Covers

This Privacy Policy applies to:

Visitors – those who browse the Website without logging into the Platform.
Customers – individuals or organizations that subscribe to the Platform.
Authorized Users – employees or contractors of Customers who are granted access to the Platform.

By visiting the Website or using the Platform, you agree to this Privacy Policy and the applicable Terms of Use.

2. Information We Collect

We collect the following types of data:

2.1 Contact Information

When you contact us (via web form, email, phone, etc.), we may collect your name, email address, phone number, job title, company name, and any message you include. We use this to respond to inquiries and offer services or updates.

2.2 Account Information

To use our Platform, you’ll need to create an account with an email and password. We use this to manage your login and verify your identity.

2.3 Billing Information

If you pay through the Platform, our third-party payment processor collects billing details (e.g., credit card info). MyMediScribe does not store this information.

2.4 User Data

You may submit data during your use of the Platform. While we use such data according to the Platform Terms of Use, any personal information within it is also governed by this Privacy Policy.

2.5 Live Chat

When you use our website’s live chat feature (powered by a third-party vendor), we may collect chat transcripts for customer support, quality assurance, and training purposes.

2.6 Automatically Collected Data

We and third parties may collect data via cookies, pixels, and similar tracking tools. This may include:

Device details, IP address, browser type
Usage behavior (pages visited, actions taken)
Location data
Interactions across other websites and apps

We use this information to improve our services, understand usage trends, and personalize your experience.

2.7 Analytics Tools

We use services like Google Analytics, Hotjar, and Facebook Pixel to understand how users interact with the Website and Platform. These tools collect data such as device type, time on site, page views, and more.

Learn more or opt out:

2.8 Advertising

We may share data with third-party advertising networks for targeting, optimization, and performance tracking. You can limit this via:

AboutAds Opt-Out
Browser “Do Not Track” settings
“Limit Ad Tracking” in mobile devices

3. How We Use and Share Your Information

We may use or share your information to:

Provide and maintain the Website and Platform
Communicate updates, promotions, or support
Improve our products and services
Perform analytics and advertising
Prevent fraud and enhance security
Work with trusted service providers (e.g., cloud storage, payment processors, email vendors)
Fulfill legal or regulatory obligations
Support business transactions (e.g., mergers or acquisitions)
Train and improve our AI tools
Any other purpose with your consent

We ensure that third parties handling your data do so in compliance with our standards and applicable law.

4. Managing Your Preferences

Update Your Info

You can update your personal data by contacting us or editing your account settings. We’ll process updates promptly, but may retain some info to meet legal obligations.

Marketing Preferences

To stop receiving marketing emails, click “unsubscribe” in any message. You’ll still receive essential communications (e.g., billing notices).

Cookie Control

You can manage cookies via your browser settings. Visit www.allaboutcookies.org for help. Note: disabling cookies may impact site functionality.

5. Data Security

We use industry-standard security practices to protect your information. However, no method of online transmission or storage is 100% secure. Email communications may not be secure—please be cautious with what you send.

MyMediScribe complies with HIPAA and SOC 1 standards.

6. External Sites

The Website and Platform may link to other websites. We’re not responsible for their privacy practices. Please review their policies independently.

7. Children’s Privacy

We do not knowingly collect personal data from children under 18 on the Website. Customers must confirm parental consent if uploading child data to the Platform. If we learn that a child’s personal info was provided without consent, we’ll delete it.

8. International Users

If you’re outside the United States, please be aware that your data will be transferred to and processed in the U.S. By using our services, you consent to this transfer.

9. Do Not Track

Our systems currently do not respond to browser “Do Not Track” signals due to a lack of industry consensus.

10. California Residents

Under California law, residents can request details about personal data shared with third parties for marketing. Contact us at support@mymediscribe.com to submit a request.

11. Nevada Residents

Nevada residents can opt out of the sale of their personal data. Email support@mymediscribe.com with the subject line “Nevada Do Not Sell Request.”

12. Policy Updates

This Privacy Policy may change from time to time. Updates will be posted on the Website and/or Platform. Continued use after changes means you accept the updated terms.

13. Contact Us

For questions or concerns about this Privacy Policy:
Email: support@mymediscribe.com