Towsen Privacy Notice

Last updated on January 16, 2026

Introduction

Towsen and its affiliates (hereinafter referred to as "Towsen," "we," "us," or "our"), respects your privacy concerns. This Privacy Notice describes the types of personal information we obtain about consumers and how we process sensitive personal information, how we may use the personal information, with whom we may share it, and the choices available regarding our use of the personal information. This policy is designed to comply with international data protection regulations (GDPR, CCPA/CPRA).

1. Information We Collect

1.1 Information We Obtain About You

• Contact and Account Information: name, email address, password.
• Payment Information: billed through third-party processors. Towsen stores only the last four digits.
• Device and Product Information: name, description, installation location, Wi-Fi info, serial number.
• Geolocation Data: collected if you consent.
• Usage Data: interactions with apps and services.
• Sensory and Biometric Data:
  • Video and audio recordings, live streams, and images.
  • Environmental data (motion, temperature).
  • Biometric identifiers (facial features) if explicitly enabled.

1.2 Information We Obtain by Automated Means

We use cookies and similar technologies to collect IP address, device identifiers, and usage patterns to personalize and improve our services.

2. How We Use The Information We Collect

• Provide and maintain services.
• Process orders and payments.
• Personalize user experience.
• Safety and security.
• Customer support and analytics.

Legal Bases (EEA/UK): Performance of contract, Consent, Legitimate interests, Legal obligation.

3. How We Share Your Information

We do not sell your personal information. We may share with:

• Service Providers (cloud storage, payment processing).
• Business Partners.
• Legal Authorities (when required).
• Business Transferees.

International Transfers: Protected by Standard Contractual Clauses (SCCs).

4. Your Rights and Choices

• Opt-out of marketing emails.
• Access, correct, or delete information via account settings.
• Access and delete cloud recordings.

Data Protection Rights: Access, correction, deletion, restriction, portability, and withdrawal of consent. Contact support@towsen.ai.

5. Notice to California Residents

Provides specific rights under CCPA/CPRA including the right to know, delete, correct, and opt-out of sharing (though Towsen does not sell/share for behavioral advertising).

6. How We Protect Personal Information

Includes encryption of video data, strict access controls, and regular security monitoring.

7. Data Retention

Information is retained only as long as necessary (e.g., account lifecycle, subscription period for recordings).

8. Event Previews

Screenshots used for push notification thumbnails and event list covers. Committed to limited use, encryption, and restricted access.

9. Facial Data Processing

Used for algorithm optimization if features are enabled. Stored in-region with high security. Users have rights to access or delete this data.

10. Updates To Our Privacy Notice

Notified via website or app when significant changes occur.

11. How To Contact Us

Data Protection Officer: support@towsen.ai