Privacy Policy for Naval Connect

Effective date: May 4, 2026

Information We Collect

Naval Connect may collect personal information that users provide directly in the app, including name, email address, contact number, account details, profile information, submitted reports, service requests, messages, form responses, attachments, and other information needed to provide LGU-related services.

Depending on the features used, the app may request access to device permissions such as location, camera, photos or media, microphone, and notifications. These permissions are used only to support app features, such as showing directions, attaching images to reports or requests, recording supported content, and sending important updates.

We may also collect basic technical and usage information, such as device information, app activity, diagnostics, crash data, and log data, to improve performance, reliability, security, and user experience.

How We Use Information

We use collected information to:

• Provide access to Naval Connect features and LGU Naval services.
• Process user-submitted reports, requests, inquiries, bookings, or forms.
• Communicate announcements, updates, responses, and service-related messages.
• Verify accounts, maintain app security, and prevent misuse.
• Improve app functionality, stability, accessibility, and user experience.
• Comply with applicable legal, regulatory, administrative, or public service duties.

Data Sharing

We do not sell user personal information. User information may be shared only when needed with authorized LGU Naval personnel, app administrators, technical service providers, or relevant government offices to operate the app, respond to requests, provide services, comply with legal obligations, or protect users and the community.

Data Security

We take reasonable administrative, technical, and organizational measures to protect user information from unauthorized access, misuse, loss, alteration, or disclosure. However, no digital system or method of transmission is completely secure.

Data Retention

We retain personal information only for as long as necessary to provide app services, support legitimate LGU operations, resolve issues, maintain records, comply with legal or administrative requirements, and protect the rights and safety of users and the public.

Personal Data Deletion

Users may request deletion of their personal data through the app's Deletion of Personal Data feature, or by contacting us using the contact details below. After verification, we will process deletion requests in accordance with applicable laws, regulations, public records requirements, and legitimate service or security needs.

User Rights

Subject to applicable laws and verification requirements, users may request access, correction, update, or deletion of their personal information. Users may also contact us about privacy concerns or questions regarding how their information is handled.

Children's Privacy

Naval Connect is intended for general community and local government service use. We do not knowingly collect personal information from children without appropriate consent. If we learn that personal information from a child has been collected improperly, we will take reasonable steps to delete or address the information.

Third-Party Services

The app may use third-party services for authentication, hosting, analytics, messaging, maps, notifications, storage, diagnostics, or other technical functions. These providers may process limited information as needed to support app operation and are expected to handle information according to their own privacy and security practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of Naval Connect after updates means users acknowledge the revised policy.

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