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Live webinar

Scaling support in the age of AI

Date: Tuesday, November 17, 2026

What does it take to scale support as your business grows? Learn how M-KOPA scaled their support operations with a smarter operating model built around people, processes, and AI.


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What you’ll take away

Know when to evolve your support model

Recognize the signals that call for a strategic shift in support operations.

Build the right human + AI operating model

Identify where AI adds value and how to balance AI with human expertise.

Scale smarter with practical strategies

Explore proven frameworks to build capacity and improve support performance.

Build a support organization ready to scale

Learn how to bring people, processes, and AI together to support your next stage of growth.

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Meet our speakers

Janani Dwarakanath

VP of Marketing, Freshworks

Janani Dwarakanath

Oluseye Odiayi

Global Head of Customer Support, M-KOPA

Oluseye Odiayi