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import { Node, OpenTicket } from '../../store/flow-definition';
import { generateUUID, createSuccessFailureRouter } from '../../utils';
import { html } from 'lit';
export const split_by_ticket: NodeConfig = {
type: 'split_by_ticket',
name: 'Open Ticket',
group: ACTION_GROUPS.trigger,
flowTypes: [FlowTypes.VOICE, FlowTypes.MESSAGE, FlowTypes.BACKGROUND],
showAsAction: true,
form: {
topic: {
type: 'select',
label: 'Topic',
required: true,
placeholder: 'Select a topic',
options: [],
endpoint: '/api/v2/topics.json',
valueKey: 'uuid',
nameKey: 'name',
maxWidth: '200px'
},
assignee: {
type: 'select',
label: 'Assignee',
required: false,
placeholder: 'Select an agent (optional)',
endpoint: '/api/v2/users.json',
valueKey: 'uuid',
getName: (item: {
first_name?: string;
last_name?: string;
name?: string;
}) => {
return item.name || [item.first_name, item.last_name].join(' ');
},
clearable: true
},
note: {
type: 'textarea',
label: 'Note',
required: false,
evaluated: true,
placeholder: 'Enter a note for the ticket (optional)',
maxLength: 10000,
minHeight: 100
}
},
layout: [{ type: 'row', items: ['topic', 'assignee'] }, 'note'],
render: (node: Node) => {
const openTicketAction = node.actions?.find(
(action) => action.type === 'open_ticket'
) as OpenTicket;
return html`
<div class="body">
${openTicketAction?.topic?.name || 'Configure ticket'}
</div>
`;
},
toFormData: (node: Node) => {
// Extract data from the existing node structure
const openTicketAction = node.actions?.find(
(action) => action.type === 'open_ticket'
) as any;
return {
uuid: node.uuid,
topic: openTicketAction?.topic
? [
{
uuid: openTicketAction.topic.uuid,
name: openTicketAction.topic.name
}
]
: [],
assignee: openTicketAction?.assignee
? [
{
uuid: openTicketAction.assignee.uuid,
name: openTicketAction.assignee.name
}
]
: [],
note: openTicketAction?.note || ''
};
},
fromFormData: (formData: FormData, originalNode: Node): Node => {
// Find existing open_ticket action to preserve its UUID
const existingOpenTicketAction = originalNode.actions?.find(
(action) => action.type === 'open_ticket'
);
const openTicketUuid = existingOpenTicketAction?.uuid || generateUUID();
// Create open_ticket action
const openTicketAction: OpenTicket = {
type: 'open_ticket',
uuid: openTicketUuid,
topic:
formData.topic && formData.topic.length > 0
? {
uuid: formData.topic[0].uuid,
name: formData.topic[0].name
}
: undefined,
assignee:
formData.assignee && formData.assignee.length > 0
? {
uuid: formData.assignee[0].uuid,
name:
formData.assignee[0].name ||
[
formData.assignee[0].first_name,
formData.assignee[0].last_name
].join(' ')
}
: undefined,
note: formData.note || ''
};
// Create categories and exits for Success and Failure
const existingCategories = originalNode.router?.categories || [];
const existingExits = originalNode.exits || [];
const existingCases = originalNode.router?.cases || [];
const { router, exits } = createSuccessFailureRouter(
'@locals._new_ticket',
{
type: 'has_text',
arguments: []
},
existingCategories,
existingExits,
existingCases
);
// Return the complete node
return {
uuid: originalNode.uuid,
actions: [openTicketAction],
router: router,
exits: exits
};
},
// Localization support for categories
localizable: 'categories',
nonTranslatableCategories: 'all'
};
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