Privacy Policy

Data Controller Information

• Name: [Your Company Name]
• Registered Address: [Company Registered Address]
• Contact Email: contact@aiteamhelp.com
• DPO Contact: [DPO Email, if applicable]

1. Facial Data Policy

We do not retain facial data. Our process involves analyzing photos to identify facial features, such as the eyes, nose, and mouth, for processing purposes. After analysis, all facial feature data is promptly erased.

1.1 Purpose and Process of Facial Data Collection

To provide AI effects, we locate facial features in photos you submit. The process is:

1. You upload your selected photo to our server.
2. The server processes facial features and applies them to your chosen template.
3. The server returns the final rendered effect to you.
4. The composite effect is temporarily stored in encrypted form and is permanently deleted after a set period.

Once the process is complete, we immediately delete the facial feature image you submitted.

1.2 Sharing and Storage of Facial Data

We do not share your facial data with third parties, and we do not store facial information you submit. Uploaded photos are deleted after analysis is complete.

2. Information Collection and Usage

We gather information actively provided by you and information passively collected through your use of our app or services.

2.1 Legal Basis for Processing

2.2 During Sign-up and Login

• Contact Information: When logging in through a third-party media account, we collect account details from the third-party site, typically including username, email address, and region.
• Usage Information: We collect interactions such as clicks, views, downloads, shares, and search history to enhance our services.
• Device and Log Information: We collect device model, language settings, country, advertising ID, OS version, login IP, software version, network status, and operational logs for security and smooth operation.
• Social Media and Login Services: If you link or register using third-party social networks, we may access information from those services, including contacts and platforms used.
• Feedback: When you provide feedback or request customer service, we collect submitted information, materials, and contact details to respond effectively.

If you withdraw consent for us to collect, use, or disclose your information, we will cease such activities immediately where required by law.

3. Information You Provide

When saving images from cherry.video to your device, we request access to your album and require your permission to proceed. We only access device information and logs for specific purposes, such as preventing cheating in our energy reward system, service development, and security.

Device information includes details of the device used with our app. Log information includes app usage data and internet safety incident data, all of which are anonymized where appropriate.

4. Use of Cookies and Similar Technologies

We and our partners may use cookies and web beacons to collect and store information about your activities on our site for the purposes described in this policy. Cookies help us remember preferences and enhance our services.

4.1 Cookie Categories

4.2 How We Use Cookies

• Secure our products and services efficiently.
• Tailor content and advertisements to your interests.
• Improve our understanding of user behavior to refine our offerings.

You can manage or delete cookies in your settings. However, doing so may affect our ability to provide certain services.

5. Information Sharing, Transfer, and Disclosure

5.1 Third-Party Service Providers

We use third-party services to support our operations and require service providers to comply with privacy protection standards no lower than those in this Policy.

5.2 General Disclosure Principles

We will not disclose your information without consent except in specific circumstances, such as prior authorization, sharing with partners for service improvement, or when required by law or legal process.

5.3 Cross-Border Data Transfer

Your personal information may be transferred and stored on servers outside your country or region. We ensure cross-border transfers comply with applicable safeguards, including:

• Execution of Standard Contractual Clauses approved by the European Commission.
• Ensuring the recipient country or region has an adequacy decision, if applicable.
• Implementation of technical and organizational measures to ensure data security.

For details regarding cross-border transfers, please contact us at contact@aiteamhelp.com.

5.4 Change of Ownership

In the event of a change in ownership, your personal information may be transferred as part of the transaction. We will ensure that the new owner adheres to this Privacy Policy or seeks your consent again.

6. Data Retention, Location, and Security

6.1 Data Retention Periods

• Account information: retained for 30 days after account deletion.
• Facial feature data: deleted immediately after analysis.
• Composite effect images: temporarily stored in encrypted form and permanently deleted after 7 days.
• Usage data and logs: retained for 12 months.
• Transaction records: retained for 5 years as legally required.
• Customer service records: retained for 2 years.

6.2 Data Security

We secure your information using encryption and anonymization, and we have established security protocols and teams to protect against unauthorized access.

7. Managing Your Information

7.1 Your Rights

1. Right of Access: obtain a copy of the personal information we hold about you.
2. Right to Rectification: request correction of inaccurate or incomplete personal information.
3. Right to Erasure: request deletion of your personal information.
4. Right to Restrict Processing: request restriction of processing in specific circumstances.
5. Right to Data Portability: obtain your data in a structured, commonly used, machine-readable format and transmit it to another controller.
6. Right to Object: object to processing based on legitimate interests or direct marketing.
7. Right to Withdraw Consent: withdraw consent at any time, without affecting processing based on consent before withdrawal.

7.2 How to Exercise Your Rights

Please email contact@aiteamhelp.com with the subject line "Data Rights Request" and include your request and identity verification information, such as your registered email. We will respond within 30 days for GDPR-applicable regions or 45 days for CCPA-applicable regions. If an extension is needed, we will notify you in advance.

You can review and manage permissions through device settings. We provide access to personal information generated during your use of cherry.video upon request. You can also clear cache from your profile page and revoke permissions as needed.

8. Data Security Incident Response

We have established a data security incident emergency response mechanism. In the event of personal information leakage, damage, or loss, we will:

1. Immediately initiate emergency response and assess incident impact.
2. Report to relevant regulatory authorities within 72 hours, if applicable.
3. Notify you promptly when the incident may significantly affect your rights and interests, including incident details, impact, and measures taken.
4. Record incident details and retain them for at least 3 years.

9. Complaints and Reports

If you believe your personal information or rights have been violated, please contact us at contact@aiteamhelp.com, and we will address your concerns promptly.

10. User Age and Minor Protection

Users under 18 years of age according to Chinese law, or under 13 years of age according to COPPA, are considered minors.

• Minors must use our services with the guidance and consent of a parent or guardian.
• We do not knowingly collect personal information from minors. If we discover that we have collected personal information from a minor, we will delete it immediately.
• Parents or guardians may contact us at contact@aiteamhelp.com to request to view, correct, or delete a minor's personal information.

11. Automated Decision-Making

Our AI effects service involves automated processing, including facial feature recognition and template synthesis, but this does not constitute automated decision-making that produces legal or similarly significant effects on you. You have the right to understand the logic of automated processing and may contact us at contact@aiteamhelp.com to request an explanation or human review.

12. California Consumer Privacy Rights

If you are a California resident, under the California Consumer Privacy Act and California Privacy Rights Act, you have additional rights:

1. Right to Know: understand the categories, sources, purposes, and sharing of personal information collected in the past 12 months.
2. Right to Delete: request deletion of your personal information.
3. Right to Correct: request correction of inaccurate personal information.
4. Right to Opt-Out: opt out of the sale or sharing of personal information. We do not sell your personal information.
5. Right to Limit Use of Sensitive Personal Information: limit the use and disclosure of sensitive personal information.
6. Right to Non-Discrimination: not be discriminated against for exercising privacy rights.

12.1 Personal Information Collected in the Past 12 Months

* Facial feature data is used only for real-time processing and is not retained.

12.2 Do Not Sell or Share My Personal Information

We do not sell your personal information. To exercise your opt-out right, email contact@aiteamhelp.com with the subject line "CCPA Opt-Out".

12.3 Global Privacy Control

We respect Global Privacy Control signals. If your browser or device sends a GPC signal, we will treat it as your signal to opt out of the sale or sharing of personal information.

13. Notification and Updates

We may update this Privacy Policy in response to changes in law or regulations. We will notify you of significant changes through the app or by email, and your continued use of our services constitutes acceptance of the updated policy.

History of This Privacy Policy

We maintain complete historical versions of this Privacy Policy, which you may request from us for review.

• Version 1.0: Effective [Month] [Day], 2026